Refund and Cancellation Policy

1. Two kinds of payment

(a) Payments to an academy, meaning training fees and event or camp charges. These are payments to the academy, not to ClubStreak. The academy sets its own refund position, and this policy describes how a refund it approves is processed.

(b) Platform charges paid to ClubStreak, where they apply. Section 5 covers these.

2. Refunds of academy fees

• Whether a fee or event charge is refundable, and how much, is decided by the academy you paid, under the terms it gave for that fee or event. Ask the academy first. The app is the quickest route.
• When an academy approves a refund of an online payment, it is processed through the same payment provider and returned to the original payment method. Partial refunds are supported.
• Once the academy processes it, a refund normally reaches the original payment method within 5 to 7 business days, depending on your bank and the payment provider. The academy’s records and your receipts in the app are updated to show it.
• Payments made in cash or outside the platform are settled directly between you and the academy. The academy can correct a mistaken record in the app, but no money moves through ClubStreak for those.

3. Event registrations

Cancellation and refund terms for a specific event or camp are the ones stated by the organising academy for that event. If an academy cancels an event, we expect it to refund online registration charges for the cancelled event through the platform.

4. Failed, duplicate and disputed payments

• If money left your account but the payment shows as failed, the payment provider normally reverses it automatically within 5 to 7 business days. If it does not, write to support@clubstreak.com with the transaction reference and we will trace it with the provider.
• The platform is built to prevent a double charge when a checkout is interrupted. If you believe you were charged twice for the same dues, contact us and we will trace and reverse the duplicate.
• You can also raise a dispute with your bank. Chargebacks follow the payment provider’s process.

5. Platform charges

Where a platform service or transaction charge applies, it is shown before you pay. If a payment is refunded in full, the platform charge on it is refunded with it; on a partial refund, the platform charge is not returned. Prepaid platform subscriptions of an academy, if any, are refunded pro-rata only in the cases described in Section 10 of the Terms of Service.

6. How to ask

1. In the app, open the receipt for the payment and contact the academy, or
2. contact the academy directly, or
3. if it is unresolved after 7 days, write to support@clubstreak.com with the receipt number and we will help.

7. Consumer rights

Nothing in this policy limits rights you have under applicable consumer protection law, including the Consumer Protection Act, 2019 in India, and the mandatory consumer law of the country where you live.